IT/Software job - Service Executive - Service Desk in Microland

A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization. - See more at: http://www.microland.com/about#sthash.8MAUKeOw.dpuf

A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization. - See more at: http://www.microland.com/about#sthash.8MAUKeOw.dpuf

A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization. - See more at: http://www.microland.com/about#sthash.8MAUKeOw.dpuf

A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization.

A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization. - See more at: http://www.microland.com/about#sthash.8MAUKeOw.dpuf

A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization. - See more at: http://www.microland.com/about#sthash.8MAUKeOw.dpuf

IT/Software, BSc/BCA/BC,

Last Date: 28 Jun 2014

 

Post: Service Executive - Service Desk

Qualification: BSc, BCA from 2014 batch

 

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Key areas: IT/Software, BSc/BCA/BC,

Location : Bangalore

Job Description :

• Basics of networking & Microsoft OS/Office, Automation products skills
• Service Desk management role which will involve receiving in bound calls,
• making out bound calls, managing email box interacting with clients / users through chat services.
• Handling users and key users
• Review and follow up on action items till logical closure
• Managing process documents, monitoring process continuity in a given
• responsibility, managing data, working on analytic.

Skills Required :

• Good Communication competency – be able to express
• the problem to the stake holders, seek help, Escalate and demand support
• Knowledge of using Service desk tool
• To be able to get work done and persistent follow up till logical closure of issues
• MS office skills and computer operations, terminologies of IT environment
• ITIL Process & quality awareness
• To have keen interest in working/supporting/managing
• Help desk function
• Understanding users needs and converting them into service activity

Selection Procedure: Face to Face Interview

 

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Visit Microland website and apply on-line.