Dell is a Technology driven company with a unique Dell Direct model. Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
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Post: Technical Support Process
Qualification: Minimum Graduates in any stream. (10+2+3)
Undergraduates with at least 12 months of international call center /18
months of domestic call center / 24 months of any other work experience
full time experience.
Location: Hyderabad, Secunderaba
http://www.sarkarinaukriblogger.com/
Job Profile:
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues. Responsible for customer satisfaction through effective handling of customer problems.
- Ensure proper escalation procedures are followed. Perform work in accordance to standardized policies and procedures.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
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