IT Job-Technical Support Executive in HCL Infosystems

 

HCL Infosystems’ has one of the largest sales & distribution network in the country and provides value added distribution for partners including last mile connect and support in marketing and promotions for Telecom, IT, Office Automation and Consumer Electronics products covering more than 15000 towns across 664 districts in India.

 

Last Date: 05 Jul 2014

Post: Technical Support Executive

 

Location: Noida

Qualification: BE/ B.Tech/ BCA/ BSc candidates from 2012/ 2013/2014 batch only

Location: Noida

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Key areas: noida, engineering, Fresher job, Home, IT Jobs, mnc jobs, software engineer,Technical Support Executive

Job Profile:

• To provide support on multiple product services like IT (Laptop , Desktop, Tablet), Telecom products, Home Appliances. The inbound calls would include technical and non technical both.
• Selected candidate will be responsible for handling the issues from the customer.
• Take inbound based voice calls.
• Resolve the issues and provide trouble ticket to the customer.
• Make entries in the CRM regarding the issue and the resolution offered.
• Update the CRM on a daily basis.
• Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Desired Skills:

• Excellent Communication in English & Hindi (Read, write & Speak) with an ability to convince.
• Effectively introduce products & services.
• Understand customer tones & be deft in handling customer queries.
• Problem solving skills.

Selection Procedure: Face to Face Interview 

 

Application procedure: Click here to Subscribe visit HCL website and apply online.