IT Job - Vacancy for Service Executive in Microland

A pioneer of the remote infrastructure management concept, Microland has its operations hub in India with global presence across USA, UK and Middle East. Incorporated in 1989, Microland has deep and broad expertise in all areas of technology infrastructure set up, management & optimization.

Post: Service Executive

Qualification: BCA/ B.Sc from 2014 batch 

 

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Key areas: Fresher job, Home, IT Jobs, mnc jobs, Service Executive, microland

Job Profile:

• Basics of networking & Microsoft OS/Office, Automation products skills
• Service Desk management role which will involve receiving inbound calls,making out bound calls, managing email box interacting with clients / users through chat services.
• Handling users and key users
• Review and follow up on action items till logical closure
• Managing process documents, monitoring process continuity in a given responsibility, managing data, working on analytics

Desired Skills:

• Good Communication competency – be able to express
• the problem to the stake holders, seek help, Escalate and demand support
• Knowledge of using Service desk tool
• To be able to get work done and persistent follow up till logical closure of issues
• MS office skills and computer operations, terminologies of IT environment

For more information Click here to Subscribe and application procedure visit Microland website.